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"Carol
has a wonderful talent for painting word pictures. I wish these
books had been around 18 years ago when I began my own in-house
training programs." |
--Alan
Levi,
Appleseed Business Consulting,
and former heating contractor |
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| Education
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Bowling
Green State University Bowling Green, OH
M.Ed. in Industrial Technology & Training
M.A. & B.A. in English & American Literature |
| Experience |
Carol Fey & Associates, Inc. Littleton, CO
President 2000-present
Carol Fey & Associates, Inc. is a technical training and writing company
- Specialize in making complex technical topics easy-to-learn, such as electricity, troubleshooting,
heating and air conditioning controls, and indoor air quality
- Publish technical books and articles for the HVAC industry
- Appear as a technical trainer, and as a speaker at industry conferences
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Raytheon McMurdo Station, Antarctica
Utility Technician and Emergency Communications Operator, 2008-2010
Honeywell Denver, CO & Minneapolis MN
Sales Territory Manager 1987-2006
- Managed a geographically-diverse sales territory, growing
it from $2M to $7M
- Sold heating and air conditioning controls and business solutions
to distributors and contracting business owners, managers and
service technicians
- Interfaced with corporate marketing and engineering to communicate
technical information and training to customers
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Sales Trainer
2001
- Developed product and technical curriculum to train new field
sales reps
- Delivered instruction to maximize learner comprehension and
retention
- Managed finances to stay within budget constraints
- Evaluated success for management’s determination of return
on investment
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Human Resources
Generalist for Sales, Marketing, and Production
1984-1987
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Supported corporate executives and managers in organization
and employee development
- Trained and supported management in implementation of employee
performance management
- Analyzed and delivered compensation packages
- Staffed national positions in sales, production and marketing
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Factory
Supervisor
1982
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Supervised production employees in a union manufacturing department
- Met weekly production schedules and budgets
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Technical
Trainer for Production and Sales
1979-1984
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Developed, implemented and evaluated training for three production
facilities
- Managed off-site quality training intensive for 1000 production
employees
- Developed training curriculum for external customers and field
sales
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University
of Minnesota, Terra Technical College,
and Bowling Green State University
College Instructor 1971-1980
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Taught classes in technology, technical writing. and expository
writing
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| Hobbies
& Interests |
Certified personal
trainer and fitness instructor, YMCA, Littleton, CO
Travel, including Antarctica, China, Africa, Central America, and Europe
Ballroom and other styles of social dancing |
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